Hiring a customer service representative in Albuquerque, NM

Employers in the Albuquerque, NM area pay customer service representatives a median of $41,790, with the middle half of the market between $37,440 and $48,900. Albuquerque residents working in office and administrative support occupations report a median of $35,666, which is 15% below what the metro pays for this role.

What does a customer service representative earn here?

Place of work

What employers pay

Annual wages paid by employers in the Albuquerque, NM area. BLS OEWS, May 2025.
25th percentile	$37,440
Median	$41,790
75th percentile	$48,900

Half of customer service representatives in this area earn between $37,440 and $48,900. A band set below $37,440 competes for the bottom quarter of the market.

Place of residence

What Albuquerque residents earn

$35,666

Median earnings of Albuquerque residents working in office and administrative support occupations, 31,007 people. Census ACS 5-year 2023, tables S2401 and B24011. Where people live, not where they work, so it is not the same measurement as the wages beside it.

The 15% figure is not a pay gap. ACS counts the civilian employed population 16 and over, part-time and part-year work included; OEWS counts wage-and-salary jobs only. The two populations differ, so read this number against other cities rather than as a shortfall: the same definitional difference applies to every city equally, which is what makes a city-to-city reading sound.

The role pays well above the local residential norm, which usually means you can hire from inside Albuquerque rather than competing for commuters.

What does the role actually involve?

Core tasks

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing.

O*NET 29.1, task statements for SOC 43-4051.

Tools and technologies in demand

Microsoft Excel, Microsoft Office software, Microsoft Outlook, Adobe Acrobat, Adobe Creative Cloud software, Adobe Illustrator, Adobe Photoshop, Apple macOS.

O*NET 29.1, flagged in demand or hot for this occupation. Useful as a screen, not as a checklist.

Is the talent actually in Albuquerque?

This is a job zone two: some preparation needed occupation. These occupations usually require a high school diploma.

It does not require a degree, which widens the pool considerably. For context, 38.7% of Albuquerque adults hold one. Census ACS 5-year 2023, table S1501.

The average Albuquerque commute runs 22.2 minutes, which is roughly how far your catchment reaches before candidates start saying no. 12.8% already work from home, so a fully onsite requirement here is competing against that.

How often do these jobs turn over?

In Bernalillo County, administrative and support services employs 23,029 and turns over 14.4% a quarter, with 6,726 hires against 6,370 separations. Average earnings in that industry run $3,713 a month. Census LEHD Quarterly Workforce Indicators, 2024 Q1, NAICS 56.

That figure covers every occupation in the industry, not this role alone, so read it as the local churn rate rather than as a number about customer service representatives. It still tells you what you are hiring into: a high-churn market, where speed matters more than a perfect fit.

What does the search cost?

The fee is set by the seniority of the role, never by salary and never by location. Across all six tiers it runs $6,240 to $54,340 per search. A contingency firm hiring at this role's median would bill roughly $8,358 to $12,537 on the first year salary alone.

One owner runs the search from market map to signed offer. Searches typically fill in 23 to 35 days, which is a typical window rather than a promise, and the replacement guarantee runs 45 days at 50% off.

Price this search

Eight questions about the role. Your tier range appears on screen.

Hiring a customer service representative somewhere else?

Same role, different market. The wage band moves with the metro.

Other office and administrative support roles in Albuquerque

Albuquerque is the largest of 1 New Mexico cities in this dataset.