Hiring a customer service representative in Sioux Falls, SD

Employers in the Sioux Falls, SD-MN area pay customer service representatives a median of $43,850, with the middle half of the market between $37,550 and $49,970. Sioux Falls residents working in office and administrative support occupations report a median of $41,836, which is 5% below what the metro pays for this role.

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What does a customer service representative earn here?

Place of work

What employers pay

Annual wages paid by employers in the Sioux Falls, SD-MN area. BLS OEWS, May 2025.
25th percentile	$37,550
Median	$43,850
75th percentile	$49,970

Half of customer service representatives in this area earn between $37,550 and $49,970. A band set below $37,550 competes for the bottom quarter of the market.

Place of residence

What Sioux Falls residents earn

$41,836

Median earnings of Sioux Falls residents working in office and administrative support occupations, 12,120 people. Census ACS 5-year 2023, tables S2401 and B24011. Where people live, not where they work, so it is not the same measurement as the wages beside it.

The 5% figure is not a pay gap. ACS counts the civilian employed population 16 and over, part-time and part-year work included; OEWS counts wage-and-salary jobs only. The two populations differ, so read this number against other cities rather than as a shortfall: the same definitional difference applies to every city equally, which is what makes a city-to-city reading sound.

The two sit close together, so pay alone is unlikely to be what wins or loses this hire.

What does the role actually involve?

Core tasks

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing.

O*NET 29.1, task statements for SOC 43-4051.

Tools and technologies in demand

Microsoft Excel, Microsoft Office software, Microsoft Outlook, Adobe Acrobat, Adobe Creative Cloud software, Adobe Illustrator, Adobe Photoshop, Apple macOS.

O*NET 29.1, flagged in demand or hot for this occupation. Useful as a screen, not as a checklist.

Is the talent actually in Sioux Falls?

This is a job zone two: some preparation needed occupation. These occupations usually require a high school diploma.

It does not require a degree, which widens the pool considerably. For context, 37.4% of Sioux Falls adults hold one. Census ACS 5-year 2023, table S1501.

The average Sioux Falls commute runs 17 minutes, which is roughly how far your catchment reaches before candidates start saying no. 9.4% already work from home, so a fully onsite requirement here is competing against that.

How often do these jobs turn over?

In Lincoln County, administrative and support services employs 1,431 and turns over 13.2% a quarter, with 590 hires against 590 separations. Average earnings in that industry run $4,019 a month. Census LEHD Quarterly Workforce Indicators, 2024 Q1, NAICS 56.

That figure covers every occupation in the industry, not this role alone, so read it as the local churn rate rather than as a number about customer service representatives. It still tells you what you are hiring into: a high-churn market, where speed matters more than a perfect fit.

What does the search cost?

The fee is set by the seniority of the role, never by salary and never by location. Across all six tiers it runs $6,240 to $54,340 per search. A contingency firm hiring at this role's median would bill roughly $8,770 to $13,155 on the first year salary alone.

One owner runs the search from market map to signed offer. Searches typically fill in 23 to 35 days, which is a typical window rather than a promise, and the replacement guarantee runs 45 days at 50% off.

Price this search

Eight questions about the role. Your tier range appears on screen.