What does it cost to hire a switchboard operator in Dallas?

Tier I to Tier VI, $6,240 to $54,340 per search, set by the seniority of the role and never by salary or location. A contingency firm billing 20 to 30% of this role's $35,390 median wage in the Dallas-Fort Worth-Arlington, TX area (BLS OEWS, May 2025) would charge roughly $7,078 to $10,617 on the first year salary alone.

What should an offer for a switchboard operator in Dallas look like?

Employers in the Dallas-Fort Worth-Arlington, TX area pay switchboard operators, including answering service a median of $35,390, with the middle half of the market between $30,120 and $36,700 (BLS OEWS, May 2025). A band set below $30,120 competes for the bottom quarter of that market.

Hiring a switchboard operator in Dallas, TX

Employers in the Dallas-Fort Worth-Arlington, TX area pay switchboard operators, including answering service a median of $35,390 a year, with the middle half of the market between $30,120 and $36,700 (BLS OEWS, May 2025, SOC 43-2011). Filling it through recruitlocalpros runs Tier I to Tier VI, $6,240 to $54,340 per search, set by the seniority of the role rather than by salary or location, and our vetted recruiting partner handles sourcing, screening and placement end to end.

Do Dallas residents in office and administrative support work earn more than employers in the Dallas-Fort Worth-Arlington, TX area pay?

Dallas residents working in office and administrative support occupations earn a median of $38,296 (Census ACS 5-year 2023, tables S2401 and B24011), against $48,030 as the median of the 51 wages BLS publishes for that same occupation group in the Dallas-Fort Worth-Arlington, TX area (BLS OEWS, May 2025), a difference of 20%, with the employers figure the higher of the two.

Both sides of that figure describe the whole office and administrative support group, not this one role. In the Dallas-Fort Worth-Arlington, TX area the group covers 51 occupations BLS publishes a wage for, from library assistants, clerical at $34,590 to executive secretaries and executive administrative assistants at $80,230 (BLS OEWS, May 2025), with switchboard operators, including answering service at $35,390 inside it.

That comparison is between two different measures, not a pay gap. The two weight the same occupation group differently: the Census figure is the midpoint across the people who actually hold those jobs, so a group carrying a few very well paid occupations is pulled toward them, while the BLS figure is the midpoint across the 51 published occupation wages, which counts each of those occupations once whatever its headcount. Census also counts where people live and BLS counts where the jobs are, and the two cover different populations, Census the civilian employed population 16 and over, BLS wage-and-salary jobs only. Read the number against other cities, where the same definitional difference applies on both sides, rather than as a shortfall.

Published wages across this group in the metro run above what Dallas residents in it earn, which usually means employers here draw this talent from beyond the city line rather than from inside it.

What does a switchboard operator earn here?

Place of work

What employers pay

Annual wages paid to switchboard operators, including answering service by employers in the Dallas-Fort Worth-Arlington, TX area. BLS OEWS, May 2025, SOC 43-2011.
25th percentile	$30,120
Median	$35,390
75th percentile	$36,700

Half of switchboard operators, including answering service in this area earn between $30,120 and $36,700 (BLS OEWS, May 2025). A band set below $30,120 competes for the bottom quarter of the market. Occupation detail for SOC 43-2011 at O*NET OnLine.

Place of residence

What Dallas residents earn

$38,296

Median annual earnings of Dallas residents working in office and administrative support occupations, 71,466 people (Census ACS 5-year 2023, tables S2401 and B24011). An occupation group rather than this one role, and where people live rather than where they work, so it is not the same measurement as the wages beside it.

What does the role actually involve?

Core tasks

Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
Record messages, suggesting rewording for clarity or conciseness.

Task statements for SOC 43-2011, O*NET OnLine 29.1.

Tools and technologies in demand

Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Access, Microsoft PowerPoint, Microsoft Windows, Microsoft Word, SAP software.

Flagged in demand or hot for SOC 43-2011 by O*NET OnLine 29.1. Useful as a screen, not as a checklist.

Is the talent actually in Dallas?

This is a job zone two: some preparation needed occupation. These occupations usually require a high school diploma. O*NET OnLine, SOC 43-2011.

It does not require a degree, which widens the pool considerably. For context, 37.4% of Dallas adults hold one. Census ACS 5-year 2023, table S1501, residents of Dallas aged 25 and over.

The average Dallas commute runs 26 minutes, which is roughly how far your catchment reaches before candidates start saying no. 14% of Dallas workers already work from home, so a fully onsite requirement here is competing against that. Census ACS 5-year 2023, place-level commuting characteristics for Dallas.

How often do these jobs turn over?

In Dallas County, administrative and support services employs 179,410 and turns over 16.1% a quarter, with 63,198 hires against 64,173 separations. Average earnings in that industry run $5,530 a month. Census LEHD Quarterly Workforce Indicators, 2024 Q1, NAICS 56.

That figure covers every occupation in the industry, not this role alone, so read it as the local churn rate rather than as a number about switchboard operators, including answering service. It still tells you what you are hiring into: a high-churn market, where speed matters more than a perfect fit.

What does the search cost?

The fee is set by the seniority of the role, never by salary and never by location. Across all six tiers it runs $6,240 to $54,340 per search. A contingency firm hiring at this role's $35,390 median in the Dallas-Fort Worth-Arlington, TX area (BLS OEWS, May 2025) would bill roughly $7,078 to $10,617 on the first year salary alone.

One owner runs the search from market map to signed offer. Searches typically fill in 23 to 35 days, which is a typical window rather than a promise, and the replacement guarantee runs 45 days at 50% off.

Questions employers ask about hiring a switchboard operator in Dallas

What does it cost to hire a switchboard operator in Dallas?: Tier I to Tier VI, $6,240 to $54,340 per search, set by the seniority of the role and never by salary or location. A contingency firm billing 20 to 30% of this role's $35,390 median wage in the Dallas-Fort Worth-Arlington, TX area (BLS OEWS, May 2025) would charge roughly $7,078 to $10,617 on the first year salary alone.
What should an offer for a switchboard operator in Dallas look like?: Employers in the Dallas-Fort Worth-Arlington, TX area pay switchboard operators, including answering service a median of $35,390, with the middle half of the market between $30,120 and $36,700 (BLS OEWS, May 2025). A band set below $30,120 competes for the bottom quarter of that market.
Do Dallas residents in office and administrative support work earn more than employers in the Dallas-Fort Worth-Arlington, TX area pay?: Dallas residents working in office and administrative support occupations earn a median of $38,296 (Census ACS 5-year 2023, tables S2401 and B24011), against $48,030 as the median of the 51 wages BLS publishes for that same occupation group in the Dallas-Fort Worth-Arlington, TX area (BLS OEWS, May 2025), a difference of 20%. Both figures cover the whole occupation group rather than this one role, and one counts where people live while the other counts where the jobs are, so the percentage is not a pay gap.
Is the talent for this role already in Dallas?: This is a job zone 2 occupation and does not require a degree, which widens the pool considerably. For context, 37.4% of Dallas adults hold a bachelor's degree or higher (Census ACS 5-year 2023, table S1501).

Price this search

Eight questions about the role. Your tier range appears on screen.

Hiring a switchboard operator somewhere else?

Same role, different market. The wage band moves with the metro.

Other office and administrative support roles in Dallas

Dallas is the 3rd largest of 17 Texas cities in this dataset.